Terms of Service

These Terms of Service ("Terms") govern the purchase and use of credits and monthly plans, ECU tuning file services, related support, and access to the Maphex platform. By creating an account, purchasing credits or a plan, uploading a file, submitting a request, or otherwise using any Maphex service, you agree to be bound by these Terms.

1.1 Maphex serves both business customers (automotive workshops, professional tuners, and others acting for purposes relating to their trade, business, or profession) and consumers (private individuals acting outside any trade, business, or profession).

1.2 You tell us which you are in your account's billing details, and we ask for it before we take any payment. Your answer decides which parts of these Terms apply to you. If you are unsure, choose the one that describes the purpose you are buying for, and contact us if it changes.

1.3 Where you are a consumer, mandatory consumer law wins. Nothing in these Terms removes, limits, or replaces any right you have under the Finnish Consumer Protection Act or other mandatory consumer protection law. Where a clause below conflicts with such a right, the right applies and the clause does not.

1.4 The clauses that work differently for consumers are marked where they appear: Section 4 (withdrawing from a credit purchase), Section 7 (withdrawing from a plan), Section 9 (your statutory rights when a file is faulty), Section 13 (the limits on our liability), and Section 19 (where a dispute can be heard).

• "Credits": prepaid account units used to purchase file services on the platform.
• "Plan": a monthly subscription that covers a set number of files each billing period for the solutions it includes.
• "File Request": any upload, order, tuning request, solution request, revision request, or other engineering request submitted through the platform.
• "Solution": any software modification, calibration change, feature change, or ECU/TCU-related adjustment requested by the customer.
• "Library": our own collection of tuning files, each made by a tuner for a specific original ECU software.
• "Warranty Window": the 21-day period beginning on the date a processed file is returned to the customer.
• "Custom / Stage 3 Request": a File Request quoted individually rather than priced from the standard credit list, where a price is agreed and paid before the tuned file is delivered.
• "Tool": any hardware or software device used to read, write, upload, flash, or otherwise interact with vehicle control units.
• "You" / "the customer": the account holder and any person acting under that account.

3.1 Every account is reviewed before it is activated. You are responsible for all activity under your account. Accounts are personal to you or your business and must not be shared with, sold to, or used by any third party without our written approval.

3.2 You must keep your login credentials and two-factor authentication secure. You are responsible for maintaining the confidentiality of your account and for all File Requests submitted under it.

3.3 One person or business may hold one account. Any customer found operating multiple accounts, including to obtain more than one free test file, may have all related accounts suspended or deactivated, and any remaining Credits may be forfeited, subject to applicable law.

3.4 We may grant, deny, restrict, suspend, or withdraw access to the platform or any feature at our reasonable discretion, including where necessary to protect service standards, security, or the integrity of the platform.

4.1 File services are purchased using Credits or covered by a Plan. Payments are taken by card through Stripe. Prices are shown without VAT, and VAT is added at checkout where it applies.

4.2 All Credit purchases are digital sales. For business customers, payments for Credits are final and Credits are non-refundable, except as set out in Section 9 (limited file-issue refunds). For consumers, clause 4.7 applies instead and your statutory rights are unaffected.

4.3 Credits may not be exchanged for cash or transferred to another account holder. Credits do not expire.

4.4 All standard File Requests require sufficient Credits, a Plan file, or a free test file given to you (Section 6) to be available on your account before the request can be submitted. The price of each Solution is shown before you submit.

4.5 Custom / Stage 3 Requests are quoted individually. No Credits are charged when a Custom Request is submitted. We review the request and set a price in Credits; you may then accept the quote, at which point the quoted Credits are charged and work begins, or withdraw the request before acceptance at no charge.

4.6 Any File Request that has been reviewed, modified, processed, or otherwise handled by us is chargeable once the file has been processed and returned.

4.7 Consumers: your right to withdraw. If you are a consumer, you have 14 days from the date of a Credit purchase to withdraw from that purchase. Credits you have not spent can be withdrawn within that period and we will refund what you paid for them. Where you have asked us to process a file during that period, we may deduct the price of the files already delivered to you, as the law allows. Contact us at [email protected] and we will arrange it.

4.8 Credits are the means of paying for a service, not a stored-value instrument. They cannot be exchanged for cash except through a withdrawal under clause 4.7.

5.1 When your uploaded read is identical to the original ECU software that a file in our Library was made on, and the Solutions you ordered are available for it, the changes from that file are applied to your own read, checked against it, and the result is delivered to you automatically.

5.2 When there is no such match, or the result does not pass our checks, a tuner makes the file by hand. That takes longer than an automatic delivery, and you are notified when the file is ready.

5.3 Where the order form offers it, you may ask for a file to be made by hand instead of being delivered automatically.

5.4 An automatically delivered file is a File Request like any other: Sections 9 to 13 apply to it in full.

5.5 Vehicle information shown on the platform (for example engine data and typical figures) is reference information only. It is not a promise about any individual vehicle.

6.1 We may, at our discretion, give a customer one test file free of charge, for example in response to an offer we make on a forum or another channel where the customer's identity can be established. There is no right to a free test file, and we decide whether to give one before it is given.

6.2 Once given, it is shown on your account and used automatically on your next standard order, and that whole order is free: the stage and every option you select from the price list. It is not available for Custom / Stage 3 Requests. Where an order is already covered in full by your Plan, the Plan file is used and the free test file stays available.

6.3 There is one free test file per person or business, ever. We may withdraw an unused free test file, and treat the order as chargeable before work begins, where we reasonably believe it was obtained through more than one account or identity (see clause 3.3). A free test file already used is not affected.

6.4 A free test file is supplied on the same terms as any other file, including Sections 9 to 13. As nothing was paid for it, no Credit refund arises from it.

7.1 A Plan covers a set number of files in each billing period for the Solutions it includes, as shown on the platform when you subscribe. A covered file costs no Credits. Options a Plan does not include are charged in Credits at the normal price.

7.2 Unused files do not carry over to the next period. Once a period's files are used, further files are charged in Credits. A file is returned to the period it was counted in if its job is refunded or cancelled.

7.3 Plans are billed in advance each period by card through Stripe and renew automatically until cancelled. If a payment fails, the Plan covers no files until it is paid.

7.4 You can cancel at any time in your account's billing settings. Cancellation takes effect at the end of the current period, and the Plan covers files until then. For business customers, no refund is given for a part of a period.

7.5 We may change the price or content of a Plan. A change applies from your next billing period after we have told you about it, and you can cancel before then.

7.6 Consumers: your right to withdraw from a Plan. If you are a consumer, you may withdraw from a new Plan within 14 days of subscribing by contacting us at [email protected]. We refund the subscription payment, less the normal Credit price of any files the Plan covered before you withdrew.

8.1 Certain Solutions (including but not limited to diesel particulate filter (DPF) removal or deactivation, exhaust gas recirculation (EGR) removal or deactivation, AdBlue/SCR removal or deactivation, diagnostic trouble code (DTC) deletion, catalytic converter (decat) related changes, and speed-limiter removal) affect a vehicle's emissions-control systems and/or its compliance with road-traffic and type-approval regulations.

8.2 These Solutions are supplied strictly for motorsport, off-road, competition, research, or export use only, in vehicles that are not used on public roads, or for use in jurisdictions where such modifications are lawful. They are not supplied for use on vehicles operated on public roads where such modifications are prohibited.

8.3 It is entirely your responsibility, and the responsibility of your end customer, to ensure that any requested Solution is lawful in the jurisdiction where the vehicle will be used, and to comply with all applicable emissions, environmental, road-traffic, type-approval, and roadworthiness laws and regulations. You confirm that you have the necessary authority and lawful basis to request each Solution.

8.4 We provide the requested file as a technical engineering service on the basis of the information and instructions you supply. We do not inspect the vehicle, do not verify the intended use, and give no advice or assurance regarding the legality, road-legality, insurability, warranty implications, or regulatory compliance of any Solution. You agree that we are not responsible for any fines, penalties, failed inspections, insurance consequences, loss of type approval, or other legal or regulatory consequences arising from your or your end customer's use of a Solution.

8.5 You agree to indemnify and hold us harmless against any claim, penalty, fine, loss, or liability arising from the unlawful use of any Solution supplied to you. This clause 8.5 does not apply to consumers, and nothing in it limits any right you have under mandatory consumer law.

9.1 We aim to supply properly prepared files. Tuning is an iterative engineering process, and a file may require minor revisions to achieve the best result.

9.2 If you experience an issue with a supplied file, report it through the file's support chat (located with the file on the platform) within the 21-day Warranty Window, and provide appropriate evidence (including before-and-after data logs and, where relevant, dyno data) so that we can properly assess the issue.

9.3 Consumers: the Warranty Window is a support commitment, not a deadline on your rights. If you are a consumer, the supplied file is digital content and you have a statutory right to have it conform to the contract, for the period Finnish law provides, which is longer than 21 days. Reporting an issue inside the Warranty Window is how we ask you to reach us; it is not a condition of your statutory rights and missing it does not remove them. Clause 9.6 below does not limit those rights either.

9.4 Revisions, additions, or removals requested within the Warranty Window will be handled as part of the support process. Any solution, addition, removal, adjustment, or further work requested outside the Warranty Window is chargeable and requires a new File Request.

9.5 A Credit refund (issued only as a credit-balance adjustment, never as a monetary refund) may be provided at our reasonable discretion only where we are satisfied, on the basis of adequate evidence, that a supplied file was defective, and only after a reasonable support and revision process has been attempted.

9.6 No discretionary refund will be given where:

• you uploaded the wrong file, selected the wrong options, or omitted required information, and the file has already been processed;
• a requested Solution was not clearly selected or included at the time of the request;
• your Tool, hardware, or software cannot write the file, or fails for reasons unrelated to a defect in the supplied file;
• you changed your mind, or a job was cancelled for reasons unrelated to a defect in the supplied file;
• no revision, testing, or reasonable support process has been attempted;
• the issue arises outside the Warranty Window; or
• the issue arises from the use of a non-genuine, copied, unauthorised, or unsupported Tool.

9.7 If you are unsure whether a Solution is available or suitable, open a support ticket before submitting the File Request.

10.1 You are solely responsible for:

• uploading the correct original file for the correct vehicle;
• selecting the correct Solutions and options;
• providing complete and final instructions, including all instructions received from your end customer;
• ensuring the vehicle is mechanically sound and has been appropriately checked before any file is installed;
• carrying out appropriate before-and-after data logging; and
• reading all notes, instructions, and warnings supplied with a file before downloading, flashing, or using it.

10.2 Where both engine and gearbox tuning are requested for the same vehicle, engine tuning should be completed first.

10.3 Where a DTC deletion, component deletion, or similar Solution is supplied, you are responsible for having the tools, equipment, diagnostic systems, and knowledge needed to complete the associated workshop procedures.

11.1 You are responsible for the Tool and equipment you use to read and write files. We do not provide support, warranty, or refunds for issues arising from your Tool, hardware, software, or supplier.

11.2 We accept reads from master Tools. A read from a slave Tool is accepted only once that Tool has been linked to us; contact support before sending one.

11.3 We do not support and accept no responsibility for issues arising from the use of non-genuine, copied, unauthorised, or unsupported ("clone") Tools, including any resulting ECU damage, communication failure, or loss.

12.1 Delivered files are made available for download through the platform, subject to a per-file download limit shown on the platform. If you reach the limit, you may request that the counter be reset through support.

12.2 We retain the original and processed files associated with your File Requests for 24 months after delivery, so that we can provide support and revisions, and we delete them after that. We recommend you keep your own backups of both the original read and the supplied file. Our Privacy Policy sets out how long we keep everything else.

13.1 All files are supplied on the basis that the vehicle is mechanically sound and that you have carried out all appropriate checks before tuning. All files are installed and used entirely at your own risk.

13.2 To the fullest extent permitted by applicable law, we accept no responsibility for any engine, gearbox, drivetrain, ECU, TCU, or other vehicle damage, nor for any drivability, performance, or emissions-related problem, arising from (without limitation): pre-existing faults; poor vehicle condition; lack of maintenance; hardware incompatibility; incorrect or improper installation or flashing; inadequate diagnostics; failure to check vehicle health before tuning; failure to carry out before-and-after data logging; or failure to follow the notes and instructions supplied with a file.

13.3 Business customers. To the fullest extent permitted by applicable law, our total aggregate liability to a business customer arising out of or in connection with any File Request or these Terms shall not exceed the amount of Credits (valued at their purchase price) charged for the File Request giving rise to the claim, or for a file covered by a Plan, the normal Credit price of that file.

13.4 To the fullest extent permitted by applicable law, we shall not be liable to a business customer for indirect, incidental, consequential, or special losses, including loss of profit, loss of business, downtime, or loss of goodwill.

13.5 Consumers. The caps in clauses 13.3 and 13.4 do not apply to you. Our liability to a consumer is whatever Finnish law provides, and nothing in this Section limits it. For both business customers and consumers, nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

If you experience an issue with a supplied file, use the file's support chat on the platform. For other matters, use the support ticket system or contact us at [email protected]. The outcome of any support request depends on the quality of the information, logs, diagnostics, and evidence you provide.

15.1 You must not share, publish, resell, or redistribute any file, modified file, calibration, or other material supplied by us (whether openly online, in forums, in messaging groups, on file-sharing platforms, on social media, or otherwise) without our written permission. Doing so may result in immediate account suspension or termination and forfeiture of remaining Credits, subject to applicable law.

15.2 You must not publish or communicate any statement about us or our services that is knowingly false, materially misleading, or otherwise unlawful. Nothing in this clause prevents you from giving an honest opinion, leaving a genuine review based on your actual experience, making a legitimate complaint, or reporting concerns to a regulator, law-enforcement agency, or legal adviser.

15.3 You must not use your access to unfairly interfere with our business, misuse confidential or proprietary information, or attempt to extract our Library or vehicle data in bulk.

16.1 We may suspend or terminate your account, and restrict or withdraw access to the platform and services, where you materially breach these Terms, misuse the service, or where we reasonably believe such action is necessary to protect the platform, its users, or third parties.

16.2 Where an account is terminated for your material breach or misconduct, we may, subject to applicable law, decline to refund remaining Credits or balances. An active Plan is cancelled at the same time.

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

We may amend these Terms from time to time. Updated Terms take effect when published on the platform. Your continued use of the service after publication constitutes acceptance of the updated Terms. We will take reasonable steps to notify you of material changes.

19.1 These Terms are governed by the laws of Finland. The courts of Finland shall have jurisdiction over any dispute arising out of or in connection with these Terms, subject to any mandatory statutory provisions that apply to the parties.

19.2 Consumers. Clause 19.1 is without prejudice to your right to bring proceedings in the courts of the country where you live, and to the protection of the mandatory law of that country.

19.3 Please raise any problem with us first, through the support ticket system or at [email protected].

19.4 Consumers in Finland can get free advice from the Consumer Advisory Service (kuluttajaneuvonta, kkv.fi) and can refer a dispute to the Consumer Disputes Board (kuluttajariitalautakunta, kuluttajariita.fi). Consumers elsewhere in the EU can contact the consumer advice or alternative dispute resolution body in their own country.

By creating an account, purchasing Credits or a Plan, uploading a file, submitting a File Request, or otherwise using our services, you confirm that you have read, understood, and agreed to these Terms.